Shipping policy
At State Mystique, we aim to process and deliver your order as quickly and efficiently as possible.
Order Processing Time
All orders are processed and shipped within 1–5 business days (excluding weekends and public holidays).
During high-demand periods, processing times may be slightly extended. We will always do our best to keep delays to a minimum.
Once your order has been processed and shipped, you will receive a confirmation email with tracking details where available.
Delivery Times
Delivery times are estimates and begin from the date your order has been dispatched.
United Kingdom
- Standard Delivery: 2–5 business days
- Express: 1–2 business days
International Shipping
- Europe: 5–10 business days
- Rest of World: 7–14 business days
Please note that international delivery times may vary depending on customs processing in your country.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and selected delivery method.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
Tracking Your Order
All orders will include tracking information. You will receive your tracking details via email once your order has been shipped.
If you have not received tracking information within 3–5 business days after placing your order, please contact us at statemystique.info@gmail.com.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or local fees required by their country.
State Mystique is not responsible for delays caused by customs processes.
Lost or Delayed Parcels
We are not responsible for delays once your order has been dispatched and is with the courier.
However, if your parcel appears to be significantly delayed or lost, please contact us and we will do our best to assist you in resolving the issue.
Incorrect Address
Please ensure all shipping details are entered correctly at checkout.
State Mystique is not responsible for orders delivered to incorrectly entered addresses. If you notice an error, please contact us immediately at statemystique.info@gmail.com so we can attempt to update your details before dispatch.
If you have any questions about your order, feel free to contact us at statemystique.info@gmail.com.